Data processing terms & conditions

Who will process your data?

NORTEGAS ENERGÍA DISTRIBUCIÓN, S.A.U. a company distributing natural gas in the Basque Country.

Address: c/General Concha, 20 – 48010 Bilbao (Vizcaya).

Email address: protecciondedatos@nortegas.es

Telephone: 946 140 020

Data Protection Officer: delegadoprotecciondedatos@nortegas.es

NORTEGAS ENERGÍA DISTRIBUCIÓN, S.A.U. . processes personal data for other companies of the NORTEGAS Group:

  • • NED ESPAÑA DISTRIBUCIÓN GAS, S.A., a company distributing natural gas in the Autonomous Community of Cantabria and the Principality of Asturias .
  • • NED SUMINISTRO GLP, S.A., a company mainly operating as a retail marketer of liquefied petrol gases and light hydrocarbons derived from oil.

You can request the exercising of your rights by writing to the NORTEGAS ENERGÍA DISTRIBUCIÓN, S.A.U. Legal Department at the above address or by sending an email to protecciondedatos@nortegas.es together with a copy of your identity document and indicating your name and surname(s), an address for notifications and the right that you wish to exercise:

Right Content
Access To consult your data to obtain confirmation as to whether or not they are being processed..
Rectification To amend any data that are incomplete or not accurate.
Erasure To request the deletion of data when they are not necessary, unless legally required, to withdraw your consent or object to the processing, among other grounds.
Objection To request that the data are not processed for reasons based on your personal circumstances, in which case they will no longer be processed once those reasons have been analysed.
Restriction of the processing In order to freeze the processing pending verification that there are no other legal grounds for the processing, when there is an objection to their deletion, or they have to be kept, even if the company does not need to process them, in order to exercise or defend its claims.
Portability In order to obtain in electronic format the personal data that you have provided and which we have obtained during your relationship with the company.
Withdrawal of consent In order for the processing of your data not to continue from that point onwards, which will not affect the processing performed to that moment.

If you do not agree to or have any query regarding the processing of your data, you can contact our data protection officer (DPO) by sending an email to delegadoprotecciondedatos@nortegas.es. You can likewise file a claim with the Spanish Data Protection Agency (AEPD) if you consider that the processing of your data does not comply with the law.

For what purpose?

To consider what you have to offer professionally and study your profile in the selection process in question and/or to take it into account to participate in future processes that may be held for “NORTEGAS ENERGÍA DISTRIBUCIÓN, S.A.U or other companies of the NORTEGAS GROUP.

Why does that happen?

Because sending your application is a clear affirmative action that implies consent for the required processing of your data and for the purposes for which you have been informed. You should inform us if you have applied for a certain post and you do not want your C.V. to be kept to take part in other selection processes.

Who else can access your data?

Your data will not be disclosed to third parties. However, if you take part in a selection process, companies or professionals that provide staff selection, human resources consultancy or other similar services, with which NORTEGAS ENERGÍA DISTRIBUCIÓN, S.A.U has entered into a contract, may be given access to your C.V..

How long will your data be kept?

If your professional profile is not of interest, your data will be deleted. If it is of interest, your C.V. will be kept for a year from when it was received, during which time your data will be considered accurate and correct. Therefore, you should inform us of any change to proceed to update them. At the end of that period, your data will be destroyed and we guarantee that your data will be treated as confidential both in the processing and in their subsequent destruction. If at the end of that period you wish to continue participating in our selection processes, we would ask you to send us your C.V. again.

In the case of participating in a selection process, the outcome will be added to your file in the company if you are selected and otherwise it will be eliminated within a year.

For what purpose?

Only your contact details needed to be able to answer your request will be required.

Why does that happen??

Because your request establishes a legitimate interest of the company of the NORTEGAS Group which has to be addressed to answer you and it is therefore necessary to process your contact details.

Who else can access your data?

Your data will never be disclosed to third parties.

How long will your data be kept?

Your data will be deleted once your request has been addressed unless that has led to another type of relationship or interest that requires the data to be kept.

For what purpose?

The processing of images by video-surveillance systems and of the data collected to record access to the facilities is performed for access control and security purposes.

Why does that happen?

The processing of images for video-surveillance and access control purposes is based on the legitimate interest of the companies of the NORTEGAS Group to protect their tangible equity, as well as to guarantee the security of their workers and any people who access their facilities.

Who else can access your data?

The security and video-surveillance service is provided by EULEN SEGURIDAD, S.A.

The images may be handed over when so requested to the law enforcement authorities or courts and judges during the course of their investigations or proceedings, or when their contribution is necessary to exercise or defend the rights of the companies of the NORTEGAS Group or of third parties that may be affected.

How long will your data be kept?

Your data will be deleted within one month of being recorded or collected, without prejudice to those images or records that must be kept during an investigation as they are necessary until it is concluded or which establish accountabilities regarding the accesses performed or the activities recorded.

For what purpose?

These data are processed for contact purposes with companies, entrepreneurs or professionals that work with or to whom the companies of the NORTEGAS Group provide services or to identify the legal representatives of those companies in those cases when legal relations are established with them

Why does that happen?

Because the relationship established with its customers and suppliers determines the existence of a legitimate interest to ensure fluid contact with the company through its employees and to be able to check the representation standing of its representatives in legal transactions.

Who else can access your data?

Your data will not be disclosed to third parties, except when necessary to meet a legal requirement.

How long will your data be kept?

As long as the relationship remains with your company and in the case of legal document, as long as they are effective or there is any type of liability arising from them, and while they are necessary to exercise the rights or defend the companies of the Group regarding any claims.

For what purpose?

To contact with an authorised installer in your area if you still do not have the necessary installation to have natural gas at home so that the installer can contact you and prepare an installation quote.

Why does that happen?

Because you have authorised us to do so.

Who else can access your data?

Your data will be provide to the authorised installer for the address where the installation will take place.

How long will your data be kept?

After the installation has been carried out and once the gas supply has been contracted with a retailer, the latter will contact us to request the activation of the supply point and that after having performed the prior tests and certified that the installation complies with the legislation, we will leave your gas installation ready for operation. In that case, your data will be kept in our supply point database pursuant to the Hydrocarbon Sector Act.

Otherwise your data will be deleted one year after the application was made.

For what purpose?

The sending out of newsletters and information circulars on the energy sector that may contain advertising on energy-related products and services.

Why does that happen?

Because you have authorised us to sign you up for our distributions.

Who else can access your data?

Your data will not be disclosed to third parties.

How long will your data be kept?

Until you cancel your subscription. The way to do so will be indicated each time you are sent the newsletter or circular.

What is the source of your data?

We have your data because you have previously contacted us or a trusted installation company or because your gas retailer has provided us with them pursuant to current legislation.

What is the purpose of processing them?

To proceed to certify the status of your gas installation and registration in the supply network and to inform you going forward of the need to conduct periodic inspections and of those legally-regulated aspects.

Once a supply point has been contracted, the name and surname(s) of the holder, address of the holder and address of the supply point, along with any related information, will form part of our supply point information system in accordance with the obligations established in the Hydrocarbon Sector Act.

To perform the mandatory inspections of gas installations in service when you so request or do not notify that they have been performed by an authorised installer. If you provide us with your contact details during a periodic inspection, they will be used to arrange new inspection appointments.

To read consumption and record those that you communicate to us.

Manage the emergencies and technical incidents arising in claims reported through the established channels.

Why does that happen??

To comply with the obligations established for energy distributors in the Hydrocarbon Sector Act. If there is a legitimate interest in the use of the contact details that you have provided to foster compliance of the obligations to inspect the appropriate maintenance of gas installations in service.

Who else can access your data?

Your data are facilitated to the relevant energy authorities established by law, specifically to the Spanish National Markets and Competition Commission. This authority along with the energy retailers can access the supply point information system, including your contact and identification details, along with the supply point address unless you so object.

The gas consumption readings are provided to your retailer so that it can issue the relevant bills.

The Industry Delegation of the Autonomous Community corresponding to the address of the supply point may access your data in order to check that the mandatory periodic inspections have been conducted, pursuant to the Decree that regulates the gas installation inspection in each Autonomous Community.

As applicable, companies subcontracted to perform the technical services work (including area offices), collection, billing, back office and customer service, among other activities inherent to the regulated natural gas distribution activity at any given moment.

How long will your data be kept?

The certificate of an energy installation is kept for an indefinite period pursuant to the Hydrocarbon Sector Act. At least the last two checks performed in the periodic inspection campaigns must be kept. The data that appears in our supply point information system are updated as we receive information from the sector’s retailers. Your contact data are updated every time that you provide us with that information through the website or our customer service hotline, at which time the previous contact information will be deleted.

For what purpose?

To be able to locate the place where the incident occurred and determine the response that must be activated immediately and, if necessary, to ensure that the intervention team has the necessary data to act with the maximum safety assurances.

Why does that happen?

Because the legal obligations to maintain and inspect the gas facilities of the distributors established by the Hydrocarbon Sector Act establishes a legitimate interest to gather the necessary information to act efficiently and document the actions carried out in order to defend the company against possible claims.

Who else can access your data?

Your data will not be disclosed to third parties.

How long will your data be kept?

The data will be kept for the time limits set for the liabilities stemming from the intervention carried out, which could be up to 15 years.

Which data are recorded?

Name and surname(s) and address of the senders who contact companies of the NORTEGASGroup by the postal service. The documents received are scanned in order to make up a digital archive, unless their content may refer to special data categories.

For what purpose?

In order to appropriately control the correspondence received, so that it is delivered to the correct department and its content may be addressed without any unjustified delays.

Why does that happen?

Because of the legitimate interest of the companies of the Group to establish organisational management procedures that allow a quality service to be offered and comply with the legal requirements of the sector.

Who else can access your data?

Your data will not be disclosed to third parties.

How long will your data be kept?

The registration data are kept for three years from when they are registered unless any incidence occurs that requires them to be kept for a longer period. The documents are scanned to create a digital file and are kept for the periods determined by the relationship established with the companies of the Group to which the document refers.