What is the source of your data?
We have your data because you have previously contacted us or a trusted installation company or because your gas retailer has provided us with them pursuant to current legislation.
What is the purpose of processing them?
To proceed to certify the status of your gas installation and registration in the supply network and to inform you going forward of the need to conduct periodic inspections and of those legally-regulated aspects.
Once a supply point has been contracted, the name and surname(s) of the holder, address of the holder and address of the supply point, along with any related information, will form part of our supply point information system in accordance with the obligations established in the Hydrocarbon Sector Act.
To perform the mandatory inspections of gas installations in service when you so request or do not notify that they have been performed by an authorised installer. If you provide us with your contact details during a periodic inspection, they will be used to arrange new inspection appointments.
To read consumption and record those that you communicate to us.
Manage the emergencies and technical incidents arising in claims reported through the established channels.
Why does that happen??
To comply with the obligations established for energy distributors in the Hydrocarbon Sector Act. If there is a legitimate interest in the use of the contact details that you have provided to foster compliance of the obligations to inspect the appropriate maintenance of gas installations in service.
Who else can access your data?
Your data are facilitated to the relevant energy authorities established by law, specifically to the Spanish National Markets and Competition Commission. This authority along with the energy retailers can access the supply point information system, including your contact and identification details, along with the supply point address unless you so object.
The gas consumption readings are provided to your retailer so that it can issue the relevant bills.
The Industry Delegation of the Autonomous Community corresponding to the address of the supply point may access your data in order to check that the mandatory periodic inspections have been conducted, pursuant to the Decree that regulates the gas installation inspection in each Autonomous Community.
As applicable, companies subcontracted to perform the technical services work (including area offices), collection, billing, back office and customer service, among other activities inherent to the regulated natural gas distribution activity at any given moment.
How long will your data be kept?
The certificate of an energy installation is kept for an indefinite period pursuant to the Hydrocarbon Sector Act. At least the last two checks performed in the periodic inspection campaigns must be kept. The data that appears in our supply point information system are updated as we receive information from the sector’s retailers. Your contact data are updated every time that you provide us with that information through the website or our customer service hotline, at which time the previous contact information will be deleted.