If you’re interested in using gas in your home and you don’t have a gas connection installed, you’ll need to contact a trusted authorised installer and request an installation quotation. If you’d prefer, access Gas Renove contact us and we will handle your request.
An authorised installation company will contact you shortly to answer any questions you may have and provide you with an installation quotation for your specific needs.
What happens once I request the activation of gas services?
El proceso de alta se resume en 3 sencillos pasos, como detallamos a continuación.
After we receive your request for activating gas services through the retailer of your choice, we will get in touch with you so that we can set up your meter and check your gas installation. After doing the necessary tests and certifying that your installation complies with all regulations, NORTEGAS will activate the gas supply to your gas installation and notify your retailer.
Keep in mind that in order to inspect an installation, whether it’s a new supply point or a newly reconnected installation that had been out of use for more than a year, we’ll need to see the gas installation certificate issued by the installer.
After that, your retailer will be in charge of sending you your natural gas bill and managing your payments. NORTEGAS, as the distributing company, is responsible for reading your meter and providing 24-hour emergency services; if you’d like, we can also perform the required periodic inspection of your installation every five years.
Can I sign up for gas services?
If you already have a fully completed gas installation (with the corresponding certificate from the installer), you can activate natural gas supply to your property through a gas retailer. The retailer of your choice will take care of sending us your request to activate your natural gas service.
You can contract your gas supply in two ways:
You can contract your gas supply with a retailer, who will offer you their own rates and conditions. In the de-regulated market, companies set the price of energy and consumers choose the rate that works best for them.
You can pay the last-resort tariff. The last-resort tariff is set by the government. Consumers whose annual usage is less than 50,000 kWh and who are connected to gas mains with a pressure of 4 bar or less are eligible for the last resort tariff. There are two different last resort tariffs, determined by customers’ annual usage:
T.1 is for customers who use up to 5,000 kWh/year. This is the typical usage range found in homes with natural gas cookers and/or boilers.
T.2 is for customers who use between 5,000 kWh/year and 50,000 kWh/year. This is the typical usage range found in homes with natural gas heating.
The following companies are designated as last resort retailers:
1. Endesa Energía XXI, S.L.U.
2. Gas Natural S.U.R. SDG, S.A.
3. EDP Comercializadora de Último Recurso, S.A.U.
4. Iberdrola Comercialización de Último Recurso, S.A.U.
If you’d prefer, you can choose to contract your gas supply at a rate and under conditions you agree upon freely with a retailer.
You can learn about different aspects of the natural gas market on the CNMC’s website under ‘Energy/Consumers/Natural Gas’ or by calling 91 432 96 00.
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